Terms and Conditions
Payment and Payment Method
Changes and Cancellations
Change and ancellation fees
Scheduled flight cancellations made more than 48 hours before departure are subject to a $25 cancellation fee per seat.
Scheduled flight cancellations made less than 48 hours before departure are subject to a cancellation fee equivalent to 100% of the reservation charges.
Changes to a charter flight that affects departure date and time, departure point, destination, or aircraft type, can be made up to 48 hours before departure.
Charter cancellations made more than 48 hours before departure are subject to a 25% cancellation fee.
Charter cancellations made less than 48 hours before departure are subject to a 100% cancellation fee.
Weather Delays and Cancellations
Cancellations by San Juan Airlines for weather, equipment malfunction, pilot shortage, or other non-customer related cancellations will be refunded 100%.
Please plan to arrive at least 15 minutes before departure. Flight closure time will be no later than 10 minutes before flight departure time.
Please Allow Time For Scheduled Flight Routings
We do not guarantee your flight will take the same routing, or arrive at the same exact time, every time.
Although we do our best to fly direct between your departure point and destination, it isn't always possible. Please keep this in mind when scheduling time critical appointments such as connecting flights, shuttle schedules, or doctors appointments. If your time frame on both ends is tight, please consider a charter flight. If you need to be somewhere at a specific time, please let us know so we can make a note that you have a critical appointment.
All items to be loaded into the aircraft will be also weighed.
Guests in excess of 300-pounds might be required to pay for an extra seat or be delayed for a flight with extra space available.
All baggage must be weighed.
Your total baggage must weigh 40 pounds or less and not exceed 50 linear inches (length + width + height) or you will be charged an additional fee.
Overweight and oversized baggage is accepted on a stand-by basis.
We are not authorized to carry hazardous materials such as flammables, compressed gases, batteries and toxic substances, to name a few. If you are uncertain if the goods you will be bringing may be denied loading, please give us a call.
Travel To Canada - Please Read Carefully!
Passports are required for all passengers travelling to Canada, including children of all ages.
Canadian and US citizens can travel with their respective passports, if you are a citizen of any other country you must possess a passport from your country of origin with a Visa for the destination country (ie: if flying into Canada, you will need a Canadian Visa. If flying into the U.S., you will need a U.S. Visa).
Travelling with children
Children under the age of 18 are classified as minors and are subject to the same entry requirements as any other visitor.
Minors travelling alone must have proof of citizenship and a letter from both parents detailing the length of stay, providing the parents' telephone number and authorizing the person waiting for them to take care of them while they are in Canada.
If you are travelling with minors, you must carry proper identification for each child such as a birth certificate, passport, citizenship card, permanent resident card or Certificate of Indian Status.
If you are divorced or separated, you should carry with you copies of the legal custody agreements for your children.
If you are travelling with minors and you are not their parent/guardian, you should have written permission from the parent/guardian authorizing the trip. The letter should include addresses and telephone numbers of where the parents or guardian can be reached and identify a person who can confirm that the children are not being abducted or taken against their will.
Customs agencies in the US and Canada require detailed paperwork including passport information, declarations on any goods you might be carrying, purpose of your visit, length of stay and where you will be staying. We need at least two hours from the time paperwork is filed before we can fly.
Passengers with criminal convictions
If you've committed or been convicted of a criminal offense, you may be prohibited from entering the US or Canada. Criminal offenses include both minor and serious offenses such as theft, assault, dangerous driving, driving while intoxicated (DUI), and manslaughter, moral turpitude, and drug-related crimes among others. If you have any question of whether you may be denied, please consult US Customs (USCBP) or the Canada Border Services Agency (CBSA).
If you're denied entry, you're responsible for your own return transportation. We can pick you up, but this will require a separate flight and fee. This also applies to your pets.
For important information regarding flight considerations, guests with disabilities, children, parking, service animals, and impaired guests, please visit our website at http://sanjuanairlines.com/flying-with-us/